Refund & Replacement Policy
Our guarantee for verified Dubai property investors.
At GoDubai.Estate, we understand that in the worldβs most competitive real estate market, your time is your most valuable asset. We do not sell “clicks” or “impressions”βwe deliver verified international and domestic High-Net-Worth (HNW) buyers. To protect your investment, we offer a strict, transparent Lead Replacement Guarantee and a Performance Refund Policy.
1. The Lead Replacement Guarantee
Even with our strict dual-verification process (AI + Human check), if a lead slips through our filters and proves to be invalid, we will replace it at no extra cost to your monthly quota.
How to Request a Lead Replacement
Approved (Valid Reasons)
- Invalid Contacts: Disconnected numbers or fake emails.
- B2B / Recruitment: Other agents or job seekers.
- Zero Intent: Denies ever registering.
Denied (Invalid Reasons)
- Contacted after the 6-hour window.
- Lead stopped replying (Ghosting).
- Lead changed their mind or budget.
- Speaks language other than EN/AR.
Log your 3-attempt feedback in the CRM within 7 days.
Contact Support Team2. Subscription & Refund Terms
- 60-Day Performance Guarantee: If you stay active for 60 days and do not close a single deal, we will refund 50% of your last payment (Activity logging in CRM required).
- General Billing: Fees are otherwise non-refundable. You retain access until the end of the billing cycle.
- No Lock-In: Cancel anytime via your dashboard.
3. How to Submit a Request
All requests must be logged meticulously within your GoDubai CRM. For non-responsive leads, you must attempt contact at least 3 times and log feedback for each attempt before a review.