Welcome to GoDubai.Estate. By accessing and using our platform, you agree to comply with these Terms and Conditions. Please read them carefully.
Acceptance of Terms
By registering for an account, subscribing to our services, or using our website, you acknowledge and agree to these Terms and Conditions. If you do not agree, please refrain from using our platform.
Services Provided
GoDubai.Estate offers a portal for off-plan projects in the UAE, providing users with access to investor leads, market insights, and subscription-based services. We reserve the right to modify or discontinue any part of our services without prior notice.
User Accounts & Responsibilities
- You must provide accurate and up-to-date information when registering an account.
- You are responsible for maintaining the confidentiality of your account credentials.
- Any unauthorized use of your account should be reported immediately.
- We reserve the right to suspend or terminate accounts that violate our policies.
Broker Eligibility & Verification
- Brokers based in the UAE and international brokers with verifiable real estate experience are eligible to apply.
- Brokers must provide evidence of past transactions and professional references.
- International brokers without a license can still participate if they pass our internal verification process.
- GoDubai.Estate reserves the right to approve or reject any broker application at its sole discretion.
Subscription, Payment Terms & Refund Guarantee
Some features require a paid subscription. Fees are subject to change, and payments must be made via approved payment methods. Failure to pay may result in service suspension.
Please note that monthly subscriptions are strictly non-refundable, either fully or partially, under any circumstances.
GoDubai.Estate provides a Fair & Transparent Refund Guarantee applicable to all broker subscription plans:
- Elite Broker: AED 1,299/month
- Power Broker: AED 1,899/month
- Villa Broker: AED 4,899/month
- Penthouse Broker: AED 7,899/month
All leads we deliver are verified, genuine, and actively seeking to invest in Dubai’s real estate market. Replacement of leads is only eligible for wrong phone numbers or incorrect intentions (e.g., job seekers). Different budgets, different property type preferences, or other circumstances are not eligible for replacement. All conditions will be assessed by the GoDubai support team at the end of the subscription period. Replaced leads will be applied to the broker’s account by extending the subscription by a maximum of 1 extra month to distribute the replaced leads. Furthermore, GoDubai.Estate reserves the right to extend the subscription plan for more than a period of one month to distribute leads based on market conditions, such as regional tensions or war.
Minimum Monthly Lead Fulfillment Rate (80%)
If we do not meet this threshold, you may choose between a proportional partial refund or additional replacement leads in the following month. All claims must be submitted within 7 days after the subscription month ends.
- Elite Broker: 12 of 15 leads
- Power Broker: 24 of 30 leads
- Villa Broker: 16 of 20 leads
- Penthouse Broker: 20 of 25 leads
6-Hour Lead Response Requirement
To be eligible for any refund or replacement, you must make your first contact with each lead within 6 hours of its delivery via our CRM, using phone, WhatsApp, or email. Leads not contacted within this period are ineligible for refund or replacement.
No-Deal, 50% Money-Back Assurance
If you close no deals within 60 days, you may request a 50% refund of your most recent month’s subscription fee. Proof of genuine engagement (WhatsApp logs, call records, or emails) is required, and claims must be submitted within 5 days after the 60-day period ends.
GoDubai.Estate reserves the right to deny claims that fail to meet these requirements or appear fraudulent. Misuse of the Refund Guarantee may result in termination of service.
Important Broker Guidelines & Policies
To ensure full compliance and eligibility for our guarantees, all subscribers must review and adhere to the following:
- Refund & Replacement Policy: For complete details, edge cases, and specific terms regarding lead replacements and refund eligibility, all subscribers must read our comprehensive policy:
Refund & Replacement Policy - Broker Activity Tracking Guide: All brokers must adhere to the step-by-step activity process outlined in our tracking guide to validate their lead engagement:
Broker Activity Tracking Guide
Recommended Follow-Up Policy for Refund Eligibility
1. Purpose
To ensure fair and consistent engagement with potential clients, the GoDubai Portal requires all brokers and agents to follow a structured follow-up strategy before a refund request can be considered. This prevents premature refund claims due to limited or insufficient follow-up efforts.
2. Minimum Follow-Up Requirements
- Follow-Up Duration: Agents must actively follow up with leads for at least 60 consecutive days from the date the lead is received.
- Follow-Up Frequency:
- Week 1–2: Minimum of 3 attempts (calls or emails) to establish initial contact.
- Week 3–4: Minimum of 2 attempts per week, including phone, email, or WhatsApp.
- Week 5–6: Minimum of 1 attempt every 3–4 days to maintain engagement.
- Week 7–8: Minimum of 1 attempt per week to check for interest or status update.
- Follow-Up Channels: Phone calls, Emails, WhatsApp messages, Official GoDubai Portal messaging platform.
- Mandatory CRM Logging: Every follow-up attempt must be logged in the GoDubai Portal CRM system with the exact date, time, and type of contact. Notes on conversation content or outcome should also be recorded. Only leads with complete CRM logs for the 60-day follow-up period will be eligible for refund consideration.
3. Follow-Up Quality Guidelines
- Messages and calls should be professional, relevant, and non-repetitive.
- Agents should provide project updates, new listings, or other value-added information during follow-ups.
- Automated or generic messages without engagement are not considered valid follow-ups.
4. Refund Eligibility Based on Follow-Up
Refund requests will only be considered if:
- The agent has completed the minimum 60-day follow-up schedule.
- All follow-ups are logged accurately in the GoDubai Portal CRM.
- There is no confirmed interest or response from the lead after the full follow-up period.
Partial follow-up or missing CRM logs will disqualify the lead from refund consideration.
5. Long-Term Follow-Up Strategy Example
| Week | Number of Attempts | Preferred Channels | Objective |
|---|---|---|---|
| 1–2 | 3 | Call, Email | Establish initial contact, introduce properties |
| 3–4 | 4–6 | Call, WhatsApp | Share new listings, answer questions, provide updates |
| 5–6 | 4–6 | Call, Email, WhatsApp | Maintain engagement, check interest, schedule viewing |
| 7–8 | 2 | Call, Email | Final attempts, document interest or non-response |
6. CRM Logging Requirement
All interactions must be logged real-time in the GoDubai Portal CRM. Logs must include date/time, mode of communication, and brief notes. Failure to log follow-ups properly will result in automatic ineligibility for refunds.
Yearly Subscription Cancellation Policy
This section governs the cancellation and refund eligibility for all lead packages purchased under the Yearly Billing Cycle (which is provided at a discounted rate).
1. Cancellation Within 30 Days
Customers who wish to cancel their Yearly Subscription plan within the first 30 calendar days of the initial subscription date are eligible for a partial refund under the following conditions:
- Deduction Fee: The equivalent of one (1) extra month’s fee will be charged in addition to the usage of the first month. This means two full months of service fees (at the discounted yearly rate) will be deducted from your total payment.
- Refund Processing: The remaining balance (equivalent to 10 months) will be refunded to the original payment method. The refund will be processed within a maximum of 14 business days from the date the cancellation request is officially accepted by Go Dubai Estate.
2. Cancellation After 30 Days
Due to the significant discount and operational planning provided by the annual prepayment structure, we strongly advise against canceling the Yearly Subscription after the initial 30-day grace period. If a cancellation is requested after 30 calendar days:
- Non-Transferable: The unused portion of the subscription is non-transferable and non-creditable.
- No Refund Guarantee: The subscription will be canceled immediately, and no further refund for the remaining months of the contract term will be provided. The service will remain active until the end of the paid annual term.
Content & Intellectual Property
All content on GoDubai.Estate, including text, graphics, and software, is our intellectual property. You may not reproduce, distribute, or exploit any part of the content without our written permission. Users may submit content, but we reserve the right to remove any material that violates our policies.
Prohibited Activities
Users must not:
- Engage in fraudulent activities.
- Use automated systems to scrape data from our platform.
- Misrepresent property details or mislead other users.
- Attempt to breach security measures of the website.
Property Listings, Trakheesi Permits & Oqood Registration
GoDubai.Estate acts strictly as a real estate listing portal and does not proactively verify the legal registration status of uploaded properties. By using the “Add Property” feature, you agree to the following strict guidelines:
- Mandatory Trakheesi Permit: It is strictly prohibited to advertise any off-plan or secondary property on GoDubai.Estate without a valid Trakheesi Permit Number issued by the Dubai Land Department (DLD).
- Oqood Registration: For off-plan properties, the broker or seller must ensure the property is fully registered in the DLD’s Oqood system prior to listing. Properties without Oqood cannot legally be advertised.
- Removal of Listings: We reserve the right to immediately delete any listing that lacks a valid Trakheesi permit or appears suspicious, without prior notice.
Limitation of Liability
We strive to provide accurate and reliable information, but we do not guarantee the completeness, reliability, or accuracy of any data on our platform. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. Users are responsible for their interactions and transactions facilitated through our platform.
Privacy & Data Protection
Your use of our services is also governed by our Privacy Policy. We collect and process user data per applicable laws and regulations.
Termination & Suspension
We reserve the right to suspend or terminate access to our platform for any violation of these Terms and Conditions or applicable laws.
Changes to Terms
We may update these Terms from time to time. Continued use of the platform constitutes acceptance of the revised Terms.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the UAE. Any disputes shall be resolved through arbitration or the courts in the UAE.
Subscription as a Binding Agreement
GoDubai.Estate does not provide separate contractual agreements for brokers. The subscription, invoice, and these Terms and Conditions collectively serve as the binding agreement between GoDubai.Estate and its subscribers. By subscribing to our services, brokers acknowledge and accept these Terms as the legal framework governing their relationship with GoDubai.Estate.
Indemnification
Users agree to indemnify and hold GoDubai.Estate, its affiliates, and employees harmless from any claims, damages, or expenses arising from their use of the platform, including any breach of these Terms.
Force Majeure
GoDubai.Estate shall not be held liable for any failure or delay in performance due to circumstances beyond its control, including but not limited to natural disasters, government actions, and technical failures.
No Guarantee of Sales
GoDubai.Estate provides lead generation services but does not guarantee any property sales or successful transactions.
Third-Party Liability & Broker Conduct
GoDubai.Estate is not responsible for any agreements, transactions, or disputes between users and third parties, including developers or clients.
Governing Language
In case of any discrepancies between different language versions of these Terms, the English version shall prevail.