Our guarantee for verified Dubai property investors.

At GoDubai.Estate, we understand that in the world’s most competitive real estate market, your time is your most valuable asset. We do not sell “clicks” or “impressions”—we deliver verified international and domestic High-Net-Worth (HNW) buyers. To protect your investment, we offer a strict, transparent Lead Replacement Guarantee and a Performance Refund Policy.

Please review our policies regarding lead replacements and subscription refunds below.

---

🛡️ 1. The Lead Replacement Guarantee

Even with our strict dual-verification process (AI + Human check), we know that market dynamics can shift. If a lead slips through our filters and proves to be completely invalid, we will replace it at no extra cost to your monthly quota.

✔️ Valid Reasons for Lead Replacement

You are eligible to request a replacement lead if the provided contact meets any of the following criteria:

• Invalid Contact Details: The phone number is disconnected, does not exist on WhatsApp, or the email bounces immediately.
• B2B / Recruitment: The lead is actually another real estate agent, broker, property management firm, or someone looking for employment rather than investing.
• Fake Lead / Zero Intent: The contact is undeniably fake or explicitly states they never registered on GoDubai.Estate and have zero interest in Dubai property.

❌ Invalid Reasons for Replacement

We guarantee the validity and intent of the lead at the time of delivery, but we cannot guarantee the final sale. A lead will not be replaced if:

• The “6-Hour Rule” Was Missed: You failed to contact the lead within the first 6–12 hours of receiving the notification. In Dubai’s fast market, speed is mandatory.
• Ghosting After Initial Contact: The lead reads your WhatsApp messages or speaks to you once, but stops responding later.
• Change of Mind or Project: The investor decides to delay their purchase, look at another region, or shifts from a Penthouse to a Studio during your consultation.

---

💳 2. Subscription & Refund Terms

GoDubai.Estate operates on a transparent, month-to-month (or discounted annual) subscription model.

• The 60-Day Performance Guarantee (50% Refund): We stand behind our lead quality. If you maintain an active subscription for 60 consecutive days and do not close a single deal from the leads we provided, we will refund 50% of your last subscription payment. (Note: To qualify, you must demonstrate active engagement by logging all required activities, follow-ups, and adherence to the “6-Hour Rule” for every lead within your GoDubai CRM).
• General Billing: Outside of the 60-Day Performance Guarantee, active subscription fees are otherwise non-refundable. If you cancel halfway through a billing cycle, you will retain access to your CRM and leads until the end of that period.
• No Lock-In Contracts: You can cancel your subscription at any time directly from your billing dashboard.

---

📝 3. How to Submit a Replacement Request

To maintain quality control, all replacement requests must be logged meticulously within your CRM.

1. Log in to your GoDubai CRM.
2. Locate the specific lead in your dashboard.
3. Navigate to the Activity section of that lead.
4. Insert a new record stating the exact issue (e.g., “Fake lead,” “Request for job,” or “Disconnected number”) along with a brief description.
5. For Non-Responsive Leads: If a lead is not answering, you must attempt to contact them at least 3 times. You must insert a record in the Activity section for all three attempts, including your feedback for each try, before our team will review the replacement request.

All replacement requests must be logged within 7 days of the lead being delivered to your CRM.